Problem, meet solution

You've got this far. So it's likely you're excited about making your website more accessible and intuitive. But the benefits of investing in a conversational system go much further.

The 'at a glance' summary:

  • Conversational Systems take questions in context, in natural, 'real' language
  • Like a sentient being, conversational systems can question the visitor, unlike traditional FAQ or search engines - this helps users pinpoint the information they need
  • Natural dialogue means systems emulate the way people interact with each other - technology delivers a virtual customer service specialist, teacher or presenter
  • Conversational systems don't replace humans - they help humans make the most of the digital world that's evolving around us
  • Strong ROI, yet speedy deployment and returns
  • 1000% increase in target page hits

And the finer details:

  • You reduce customer service costs generated through phone and email enquiries
  • Systems are available 24/7, and able to 'chat' to thousands of users at the same time
  • Site visitors find information quickly - they ask the question, the system finds the appropriate web page, screen or document
  • You can specify what you'd like vistors to see first - we can define site journeys, promoting specific projects en route and ensuring visitors see what you'd like them to
  • Correct answers 90% of the time within a month of go live (though you will need to tell us what the answers are)
  • Cross-sell/up-sell dialogues are possible based on agreed business processes or understanding of user types
  • We work with open systems standards, so systems are contactable on handheld computers and via SMS or secure HTTPS protocols as well as PCs
  • Full reporting functionality - you can see how site visitors behave and how they really see your organisation - a great way to check reality against business aims as well as tracking of trends of use over time

And to reduce your pain level:

  • We require little or no input from stretched IT departments as we manage the hosting ourselves with professional secure support companies
  • Your web team will require the relatively straight forwards update of working websites with launch links, no remaking of entire sites to fit us in
  • Business case development can be supported against our years of experience to take your personal vision and parcel it up for board level sign off
  • Commercial relationships are easy, we can offer limited trials, ASP or transaction based models to ensure that operational and investigation costs are kept to a minimum

Just contact us to turn your vision into reality