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Where and When and How and Why to use it ...
Any valuable digital information gains value with the installation of a Conversational System. Yhaken is an example of the three key aspects of the technology: Customer Relationship Management where the customer is dealt with as a human; Knowledge management where the interactions of the customer are used to improve profiles, and consequently, create better marketing strategies; and eLearning where it is possible that a customer can ask questions which don't have answers but be helped nonetheless. |
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