Why am I buried, buried, buried in information ...
The ability to create copious amounts of information, then publicly make it available, does not ensure that the people who need to know do know. Automation should be seen as a requirement of today's information interface, like conversational middleware. Elzware has experience in all business sectors in the problems of highlighting, isolating and collating the information required for good quality automation. It reuses the notion of the Intraface which will be explained in due course. Take, for instance, online community as a area where information is going to overwhelm all and sundry. What is needed is focussed automation for the FAQs and increasingly for the management of the day to day moderation activities. It is not cost effective to moderate every word, every moment of every day. And once this style of installation, or many other kinds, are delivered fully functioning, Elzware is able to comprehensively hand-over both the conceptual and coding elements of a complete Knowledge Base, or continue with Support and Maintenance as the client sees fit. The objective is to take a highly effective conversational interface and lift it into the kind of feedback mechanism that has not existed since the shop counter. |
