Welcome to virtual conversation...
The best way to discover what we do is by saying hello to some of the current install base. As you can see, we've worked with some of the biggest names in business through our partners Creative Virtual and Virtual Zone.
Please click the links below to see some more of our systems in action, boosting profits for these organisations:
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'Ask Dee' is the site assistant for the Design and Technology Association, the recognised professional organisation representing all those involved in D&T education and its associated subject areas. Dee answers questions relating to Design and Technology for teachers and students alike. |
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ASDA was founded in 1965, quickly becoming one of the world's leading supermarkets. 'Ask Amy' was launched in 2009 in partnership with KMP, to assist customers with their online shopping experience. Amy is happy talking about all aspects of ASDA's online service, from product and payment queries to troubleshooting issues with accounts and deliveries. This solution has been delivered in partnership with Creative Virtual Ltd. |
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Makro UK operates a network of 33 purpose built Cash and Carry's across the country serving the UK's major cities and has a company turnover in excess of £1 billion. It is a division of the internationally active Metro Group. 'Mak' can answer your questions about joining Makro UK, provide information about the many departments in store, show store locations and he will also help you sign up to Makro Mail to receive information about the many special offers available. This solution has been delivered in partnership with Creative Virtual Ltd. |
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We have worked with Aviva since 2005 to create Ava, a Virtual Assistant designed to provide users with the information they need in the most efficient way possible. Ava provides information on policies, time critical information like Volcanic Ash flight disruption, and can help users through the application process. Mini dtrees, escalation dtrees, refined keywords and the ability to escalate direct to a Live Chat operator whilst handling over 10000 enquiries each week, mean Ava is an effective call reduction method for the Aviva call centre. This solution has been delivered in partnership with Creative Virtual Ltd. |
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The O2 Virtual Assistant, 'Ask Lucy', was deployed in 2008 to reduce call centre costs, improve sales and raise levels pf customer satisfaction. With over 130,000 conversations every month the system is playing a valuable role in the O2 customer support strategy and provides them with a better understanding of their customer's requirements. Working round the clock, Lucy provides an easy way to get answers to common questions, while also allowing more complex queries to be directly escalated to agents via their live chat system. This solution has been delivered in partnership with Creative Virtual Ltd. |
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Alliance and Leicester were so impressed with the Virtual Assistant they decided to use it instead of their site search functionality so all site searches are directly dealt with using our system. This focus on both full questions and keyword searches puts our technology above and beyond that of other automated customer support systems. Accessibility was a big concern for the client so we implemented various accessibility standards and functionality, such as different text sizes and styles for users who are visually impaired. A feedback system is also provided so that the client can really understand the issues of their customers and obtain related satifaction statistics. This solution has been delivered in partnership with Creative Virtual Ltd. |
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C&G has been involved in mortgages and savings since 1850. It's been part of Lloyds Banking Group since 1995. Cheltenham & Gloucester plc designs, markets, sells and administers the mortgages, with Lloyds TSB Bank as the lender. 'Ask Claire' was set up in early 2009 to assist professional intermediaries with their questions. Claire can answer questions about C&G mortgages and lending policy, and give help with using C&G Caseflow, including how to find local contacts within C&G. Give Claire postcode details and she'll give local BDM and dedicated regional processing team details. This solution has been delivered in partnership with Creative Virtual Ltd. |
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